Terms and Conditions

Effective Date: June 2026

By accessing or using OpenAf, you agree to these Terms and Conditions.

1. About OpenAf

OpenAf is an online marketplace and delivery platform that connects customers with local merchants and service providers.

2. User Accounts

Users must provide accurate information when creating an account.

You are responsible for maintaining the confidentiality of your account credentials.

3. Orders

All orders are subject to acceptance and availability.

Merchants may refuse, cancel, or modify orders due to stock availability, pricing errors, or operational constraints.

4. Pricing

Prices displayed on the platform may include:

• Product costs

• Delivery fees

• Service fees

• Applicable taxes

Prices may change without notice.

5. Payments

Payment must be made through approved payment methods available on the platform.

OpenAf reserves the right to refuse transactions suspected of fraud or misuse.

6. Deliveries

Delivery times are estimates only and are not guaranteed.

OpenAf is not liable for delays caused by:

• Traffic conditions

• Weather

• Merchant preparation times

• Force majeure events

• Circumstances beyond our reasonable control

7. Refunds and Cancellations

Refunds are governed by our Refund Policy available on the website.

Customers may not be entitled to a refund once an order has been prepared, dispatched, or delivered.

8. Merchant Responsibility

Merchants are responsible for:

• Product quality

• Product descriptions

• Product availability

• Compliance with applicable laws

OpenAf acts as a facilitator and delivery platform.

9. Prohibited Use

Users may not:

• Use the platform for unlawful purposes

• Attempt unauthorized access to systems

• Submit fraudulent orders

• Interfere with platform operations

Violations may result in account suspension or termination.

10. Limitation of Liability

To the maximum extent permitted by law, OpenAf shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the platform.

Our liability shall be limited to the amount paid by the customer for the specific order giving rise to the claim.

11. Intellectual Property

All content, logos, branding, software, and platform materials remain the property of OpenAf or its licensors.

12. Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of South Africa.

13. Changes to Terms

OpenAf may amend these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of updated terms.

14. Contact Information

OpenAf

Email: info@openaf.co.za

Website: https://openaf.co.za