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Refund Policy

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Op en Af Delivery Services Refund Policy

Effective Date: June 2026

At Op en Af Delivery Services, we strive to provide reliable and efficient delivery services throughout Jeffreys Bay and surrounding areas. We value our customers and aim to resolve any delivery issues fairly and promptly.

1. Delivery Service Fees

Delivery fees are generally non-refundable once a driver has been dispatched and the delivery process has commenced.

2. Eligible Refunds

A full or partial refund may be considered under the following circumstances:

  • The order was cancelled by Op en Af Delivery Services.

  • The driver was unable to complete the delivery due to an error on our part.

  • The order was not collected or delivered due to circumstances directly caused by Op en Af Delivery Services.

  • Duplicate payments were processed.

  • The wrong package was delivered due to our error.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Incorrect delivery information provided by the customer.

  • Recipient unavailable at the delivery location.

  • Delays caused by traffic, weather conditions, road closures, or circumstances beyond our reasonable control.

  • Customer cancellation after the driver has already been dispatched.

  • Dissatisfaction with products purchased from a third-party merchant or store.

4. Damaged or Missing Items

Any damaged, missing, or incorrect items must be reported within 24 hours of delivery. Supporting photographs and relevant information may be requested to assist with the investigation.

Where the issue is determined to be the responsibility of Op en Af Delivery Services, an appropriate refund, credit, or redelivery may be offered.

5. Refund Process

To request a refund, customers can contact us via:

  • WhatsApp

  • Email

  • Telephone

Please provide:

  • Your name

  • Order reference number

  • Date of delivery

  • Description of the issue

  • Supporting photos (if applicable)

Refund requests are reviewed within 3 to 5 business days.

6. Refund Method

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on the payment provider or banking institution.

7. Contact Information

For refund enquiries, please contact:

Op en Af Delivery Services
Jeffreys Bay, South Africa

Email: [Insert Email Address]
Phone/WhatsApp: [Insert Contact Number]

We are committed to providing fair, transparent, and customer-focused service to all our clients.